FAQ

To enter our fitness clubs, you must be over 15 years old. If you are under 18, you must come to the club to sign the contract in person with your legal guardian.

Comfortable clothing, CLEAN sports shoes, and a towel. This ensures both your comfort and the comfort of other visitors.

Yes, we recommend scheduling an appointment with our excellent personal trainers in advance to ensure they can fully attend to you. Personal training sessions are not included in the membership fees and are paid separately. Each trainer has their own pricing, which you can find out directly from them.

Absolutely! Group exercise enthusiasts will find plenty to enjoy with us. Our group classes are included in membership or one-time entry fees. Details about the classes and reservation system can be found on our website.

Yes, to ensure the quality and comfort of the classes, the capacity is limited. Therefore, prior reservation is necessary. You can easily reserve your spot on our website or try our app for even simpler and faster booking.

Yes, we accept Multisport cards at all our clubs. Simply present it at the entrance along with a form of identification, and you can start working out! The MultiSport card is unlimited in terms of time, and we accept all types (classic silver, FKSP, Student).

We offer several types of memberships that allow access to one or all fitness clubs, as well as memberships for students and seniors called PROAGE. The basic types of memberships we offer can be found in the membership section.

You can purchase membership online or at the reception of any of our clubs. For membership activation, you need to have an identification document and possibly a credit or debit card to pay for the membership. If you are signing up for PROAGE membership, you need to present a valid ISIC card.

Memberships at our clubs are based on a contract with a specific individual. Therefore, it is not possible to allow someone else to access the club using your membership. However, you can bring an interested person with you, and we will be happy to give them a tour of the club and offer a special membership option so they can enjoy our fitness clubs as well.

Yes, of course. Most of our memberships can be purchased online. In the membership section, you can choose from several types of memberships and purchase them via the app or on our website.

You can report changes or corrections to your personal details in person at the club reception or by logging into My Account (client zone) on our website.

The contract can be terminated according to the conditions defined within the membership you purchased. For more information, please contact your club’s reception.

Termination must be submitted in writing at a Form Factory club or through the termination form found on our website in the Documents section.