Form Factory received the Q quality mark – Care for quality

2 December 2022
  • The Q brand is awarded by the CzechTourism agency and the Czech Tourism Union
  • The received award confirms the quality of Form Factory’s services and customer care
  • Form Factory is the leader in the fitness market in the Czech Republic

The Form Factory company received the Q – Care of quality mark, which is awarded by the CzechTourism agency and the Czech Tourism Union, each time for 3 years. It confirms that the company has the right processes and management of customer satisfaction and experience in the provision of fitness services throughout its network of fitness clubs.

The awarded award commits Form Factory to a transparent and clearly defined approach to its customers and to the fulfillment of regulations resulting from the standards of the professional sector, which is the Czech Chamber of Fitness. Thanks to this, all services provided by the company are managed with regard to maximum satisfaction and a positive customer experience when using these services.

“For us, the awarding of the Q – Care of quality mark is an important confirmation that our strategy and innovative approach to fitness services enables the Czech population to start a healthy lifestyle, invest in health and mitigate the effects of civilizational diseases,” says Štefan Blahovec, Country Manager and CEO of Form Factory. “Active movement and fitness should form an integral part of every individual’s life, and our fitness clubs create a unique environment for individual training, group lessons and a range of accompanying services,” adds Štefan Blahovec.

The quality of services, the fulfillment of customer expectations, the application of the latest fitness trends and the availability of fitness services to the widest possible population are the basic building blocks by which Form Factory is guided. As a leader on the Czech market, it also emphasizes a responsible approach and the introduction of new fitness programs into its offer. Thanks to an extensive network of clubs and coverage of large Czech cities, it makes sport and fitness accessible to everyone.