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Questions and Answers

Questions and Answers

  • 01Is your age / fitness restricted to your fitness center / membership?

    If you want to visit our fitness centers, you must be over 16 years of age and you need to come to sign the contract in person at the club together with your legal representative.

  • 02What to take with you for training?

    We want all our clients to feel good with us. For this reason, and in the interest of the comfort of other clients, we require all our clients to wear clean sports shoes, sportswear and a towel.

  • 03Is it necessary to book a training session with a personal trainer?

    Yes, we recommend that you arrange an appointment with a personal trainer beforehand to be sure that it will have time to attend to you. Personal trainings with our coaches are not included in the membership fee, so they are paid separately.

  • 04Do you offer group lessons in Form Factory?

    Yes of course. They are part of membership or one-time entry. All group exercise enthusiasts are cordially invited to choose from many types of exercise programs. All information about these exercises, including the reservation system, can be found on our website.

  • 05Do I have to book for a studio lesson?

    To ensure the quality of the studio lessons and the comfort of sufficient free space for exercise for all participants, the capacity of the studio lessons is limited. Participation in the lesson is subject to prior reservation. You can do so on our website.

Input, contract and formal questions.

  • 06How much does Form Factory membership cost?

    We have several types of membership that allow access to 12 or 15 fitness centers. The basic types of membership that we offer can be found on the websites of each club.

  • 07Do you accept Multisport cards in Form Factory clubs?

    Yes, you can redeem the Multisport card in all of our clubs. Present it at the entrance together with your identity document.

  • 08What documents do I need to sign a contract?

    You can buy membership online or at the reception at one of our clubs. In order to activate the membership agreement, you must have your ID and credit or debit card to pay for your membership.

  • 09Is it possible to give my membership card to another person (friend, partner, etc.)

    Membership in our clubs is based on a contract for a specific person. It is therefore not possible to allow someone else to access the club based on your membership. However, you can bring the candidates with you, the club will be happy to guide him and eventually offer the possibility of a bargain membership so that he can enjoy the services of our fitness centers also.

  • 10Can I buy my membership online?

    Yes of course. Most of our membership can be purchased online. Choose the membership that suits you best and see if you can buy it online.

  • 11My contract details have changed, where can I report a change?

    Changes or corrections of personal data can be reported in person at the club or by logging into the client zone on our website.

  • 12Can I cancel my membership at any time?

    You may terminate the Agreement at any time, subject to the terms and conditions defined in the membership you have purchased. Membership flexible, can be terminated eg within 20 days of the month. In the case of membership for a defined period, the membership can be terminated after giving notice and paying the remaining part.

  • 13How to terminate the contract?

    The notice of termination must be submitted in writing at the Form Factory club, or by means of the termination form, which can be found on our website in the Documents section.

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